Refund policy

Digital Goods

Due to the nature of digital content, all sales at Mocap Central are final. Because digital files cannot be "returned" once they have been downloaded or accessed, we do not offer refunds or exchanges. We encourage you to review the product descriptions, compatibility lists, and preview videos carefully before completing your purchase.

Technical Issues

Your satisfaction is our priority. If you encounter a technical issue with a file (e.g., a corrupted download or a file error), please contact us at support@mocapcentral.com. We will work with you to resolve the issue or provide a working replacement file immediately.

EU Customers

All Mocap Central animation packs are digital content delivered immediately upon purchase. At checkout, EU customers are required to consent to immediate digital delivery and acknowledge that by doing so they waive their 14-day right of withdrawal under Article 16(m) of Directive 2011/83/EU. This consent is recorded against your order at the time of purchase. Once the download has been made available, no withdrawal right applies.

For EU customers exercising the right of withdrawal, visit our EU Right of Withdrawal page.

Exceptional Circumstances

Refunds may be granted at the sole discretion of Mocap Central in cases of duplicate accidental purchases (e.g., buying the same pack twice in the same transaction). If you believe you have made an accidental duplicate purchase, please contact us within 24 hours.